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Client Support and Aftercare

We undertake to fully maintain our systems and provide support for our clients.

Our support services are provided by our London-based team between the hours of 8.30am and 6.00pm although extended hours can be agreed by prior arrangement. The following areas are covered:

  • Assisting users by telephone or email with queries as they arise.
  • Providing on-site training and support.
  • Preparing additional reports that are not available from the system or responding to ad-hoc requests for information.
  • Assisting with the import of data from other sources or integration with other systems.
  • Developing systems to meet the specific requirements of our clients as they evolve.

In summary, our support services augment our software applications, so as to provide a complete and comprehensive solution.