In December 2019, we asked over 140 Insidertrack clients to rate us using Net Promoter Score’s (NPS) visit site, an industry standard for recognising customer loyalty.
Each client was asked one simple question: on a scale of 1 to 10 how likely are you to recommend us to someone else?
The NPS is the percentage of people who give a rating of 9 or above, less the percentage of people scoring 6 or less. Scores of 7 to 8 are discounted from the result.
An NPS above zero is considered good, and above 50 to be excellent.
We are delighted to confirm that we achieved a rating of +84.21
We thank our clients for taking part in the survey and we are delighted that so many are true advocates of the service that we offer.
Our next annual NPS survey will be conducted in Q4 2020.