In December 2017, we asked over 100 Insidertrack clients to rate us using Net Promoter Score (NPS) www.netpromoter.com/know an industry standard for recognising customer loyalty.
Each client was asked one simple question: On a scale of 1 to 10 how likely are you to recommend us to someone else.
The NPS is the percentage of people who give a rating of 9 or above less the percentage of people scoring 6 or less. Scores of 7 to 8 are discounted from the result.
An NPS above zero is considered good and above 50 to be excellent.
We are delighted to confirm that we achieved a rating of +57.
We thank our clients for taking part in the survey and we are delighted that so many are true advocates for the service that we offer.