Cytec’s NPS score remains well above the technology benchmark
At Cytec, we measure success not only by the development of technology solutions but by the strength of our client relationships.
In October 2025, we conducted our annual Net Promoter Score (NPS) survey to gauge client satisfaction with Cytec and our services. We’re proud to report a score of +87, which reflects the trust our clients place in us and the consistent quality of service delivered by our team.
In the B2B SaaS sector, the 2025 benchmark score sits at +41. Our result of +87 highlights Cytec’s continued focus on client-led innovation and our commitment to providing technology and support that truly meet the needs of the modern governance and equity management professional.
To put the result in context, here’s a quick reminder of how the Net Promoter Score works:
What is the Net Promoter Score?
The Net Promoter Score is a metric used in customer experience programmes to measure the loyalty of customers to a company. It is based on the simple question of ‘How likely is it that you would recommend Cytec to a friend or colleague?’
Putting client feedback at the heart of innovation
Our approach to innovation begins with listening. Every new feature and platform enhancement starts with conversations about the realities our clients face: the pressures, priorities, and processes that shape their work.
When we developed Register of Interests, for example, those discussions helped us understand where time was being lost and where efficiencies could be made. That insight shaped the solution and continues to inform how it evolves.
Through our User Groups, clients guide what comes next. These sessions give them space to share experiences, influence our roadmap, and preview upcoming developments. The ideas and feedback gathered not only help us to prioritise improvements but also deepen the partnerships with the organisations we support.
An indicator of trust
“Our promise to our clients is to bring simplicity to their complex and time-consuming tasks, acting as a trusted partner, delivering clarity and confidence.
Our latest NPS results highlight the strength of these partnerships and the consistency of our team in creating value every day. While we’re proud of this achievement, our sights are already set on 2026 — pushing further to deliver even greater impact for our clients.”
This result reinforces our commitment to continuous improvement and partnership. As we look ahead to 2026, our focus remains on listening to our clients, refining our technology, and delivering solutions that make governance and equity management simpler, more transparent and more effective.
