Net Promoter Score

In October 2020, we asked all of our Insidertrack clients to rate us using Net Promoter Score (NPS), an industry standard for recognising customer loyalty.

Each client was asked one simple question: On a scale of 1 to 10 how likely are you to recommend us to someone else.

The NPS is the percentage of people who give a rating of 9 or above less the percentage of people scoring 6 or less. Scores of 7 to 8 are discounted from the result.

An NPS above zero is considered good and above 50 to be excellent.

We are delighted to confirm that we achieved a rating of +82.61

We thank our clients for taking part in the survey and we are delighted that so many are true advocates of the service that we offer.

In 2021 we will be asking our clients again for their feedback and want to thank those who contribute to our score in advance.